Frequently Asked Questions

How do I book a stay directly on your website?

Our direct booking process is simple: select your dates, choose your preferred property, and complete the secure checkout online—no third-party fees involved.

What is your cancellation policy for direct bookings?

We offer flexible cancellation policies that vary by property. Most bookings can be cancelled up to 48 hours before check-in for a full refund. Please check the specific property's cancellation terms during booking.

Are your Malibu rentals pet-friendly?

Many of our properties welcome pets! Look for the pet-friendly icon when browsing properties, or use our pet filter in the search. Additional pet fees may apply and vary by property.

Is there a minimum stay requirement?

Minimum stay requirements vary by property and season. Most properties require a 2-3 night minimum stay, with some requiring longer stays during peak seasons and holidays.

What amenities are included in your rentals?

All properties include essential amenities like Wi-Fi, linens, towels, and basic toiletries. Many also feature full kitchens, pools, hot tubs, and premium amenities. Check each property's amenity list for specific details.